(A). What is a Paymitra wallet?
Ans - Paymitra wallet is issued by Paymitra Digital , an ISO 9001:2015 & ISO
27001:2018 certified company. It allows instant money transfer services within India.
(B).What can I do with Paymitra wallet?
Ans - With Paymitra wallet you can transfer money for the end customer to any bank
account across India instantly and earn commission. To offer money transfer services
you have to become an authorised Paymitra Adhikari. In addition to this, with Paymitra
wallet, doing transactions anytime, anywhere & 24x7 is possible through Paymitra
website or app. Paymitra currently has a network of over 4000 registered Adhikari who
are earning well with Paymitra
(C). What are the benefits of Paymitra wallet?
Ans: Benefits to Adhikari, (a) Anyone can become a Paymitra Adhikari by providing a
Proof of Identity (POI) and Proof of address
(POA).
(b) Adhikari can transfer money to any bank account in India and credit will be received
in the bank account instantly through IMPS or UPI. Adhikari can also use NEFT or RTGS
to transfer funds.
(c) Its convenient. Adhikari can transfer upto Rs.50,000/- per sender per month to any
bank account across India.
(d) Secure process with multiple layers of authentication ensures that your money is safe
during transit.
Benefits to Customer,
(a) Convenience of location & time. Customers do not need to travel to the bank
branches and wait in lines.
(b) Low fees for money transfer.
(c) Low fees for money transfer.
(d) Secure and trusted platform with SMS & receipt of transactions.
(e) Its convenient. You can transfer up to Rs.50,000/- per month to any bank account
across India by providing a POI & POA.
(D). How do I Sign Up for Paymitra wallet?,
Ans - To sign up and to become an authorised Paymitra Adhikari visit our Signup page -
https://www.paymitra.net. and Provide us details like your Name, Mobile number, email
and location to request a call back. Our customer care team will give you a call and help
you on boarding. Once your details are verified, you will receive a username and
password through sms ugh SAns - On becoming an authorised Paymitra Adhikari, you
will receive the following benefits. (a) You will receive a downloadable link to Paymitra
App. (b) Based on the amount of your business volume, you will also receive exclusive
Paymitra marketing material including authorised Adhikari certificate, posters, banners,
booklets, glow sign boards etc. (c) You will earn commission on every transaction.
(F). How do I download the Paymitra android app to start doing transactions?
Ans - As soon as you become a registered Paymitra Adhikari, you will receive a link on
your mobile for downloading the Paymitra mobile app. Click on the link and download will
start automatically. Also, If you wish to transact with your desktop, laptop or any wired
computer, you can visit our website and login with your Login ID and password, click on
'Submit' and start transacting.
(G). HOW SAFE AND SECURE PAYMITRA?
Ans - Paymitra is a completely safe and secure service licence approved by Government
Safety of your money is our priority. Paymitra Wallet is secured using the highest level of
encryption. There are multiple layers of security implemented to protect the Paymitra
Wallet from any unauthorised access. The best of line network security is implemented to
ensure only requests from authorised users enter the network. Any unauthorised request
is rejected at the outermost security layer itself and there is no possibility that any Wallet
may be hacked. Moreover, all transactions are user authorised and explicit consent in
the form of MPIN is taken from the user to perform any transaction.
(H). What if my transaction done through Paymitra wallet is not successful, is my
money refunded?
Ans - Yes, your money will be instantly refunded back to your Paymitra wallet for any
transactions that fail. Since we use IMPS service to transfer money to banks in India,
Success and failures are instant, hence your money is transferred in real time and is
refunded instantly upon failure.
(I). How can I contact Paymitra wallet customer care??
Ans - You can reach us through website, email and phone,
1. Website: Visit the 'Contact Us' section on our website www.paymitra.net, fill in the
details of your query and submit the form
2. Email: You can email your queries, concerns, feedbacks and complaints to
letstalk@paymitra.digital.digital. Phone: You can also contact our customer care number
6370532179 whatsapp or call between 7:00 AM and 11:00 PM, All days, except public
holidays Refer our Customer Grievance Policy
@ https://www.paymitra.digital @ https://www.paymitra.digital
(J). Why should I open a Paymitra wallet when I can use my debit card or credit
card?
Ans - Your credit cards and debit cards are prone to risks and exposure in this case is of
the full balance outstanding in your bank account. This risk is minimised by first loading
money into your Paymitra wallet and then using it to transact.
(K). Can I transfer funds to a phone number outside the country?
Ans - No. Paymitra wallet only allows you to transfer money to a bank account within
India. Also, you can transfer money to a bank account using the account number and
IFSC code of the beneficiary.
(L). How do I load my Adhikari wallet to do transactions?
Ans - You can load money into your Adhikari wallet through Netbanking. This can be
done either through our website
https://paymitra.digital or from Paymitra mobile app.
(M). What if I forgot my Paymitra wallet Adhikari login password?
Ans - You can click the forgot password link either on our website
https://paymitra.digital or
on our mobile app login page. This will allow you to generate an OTP to reset your
Adhikari password. Enter the OTP received on your registered mobile number and create
your new password.