In the event that you (being the merchant/receiver of the payment) receive any
payments from your customers by sending payment requests through the Platform,
then you and your customers acknowledge and undertake that you have provided to
your customers, and your customers have received the goods, products or services,
and the payments are made by your customers to you in lieu of the same. The
Company or its Strategic Partners will not be responsible for the goods, products or
services received or any disputes between you (being the merchant/receiver of
the payment) and your customers. The merchant/receiver of the payment will be
solely responsible for such claims and refunds, and the Company will not be
responsible for providing any refunds in relation to the goods, products or
services.Customer will initiate a refund within 7 working days from the date of
received goods.
About the Platform and the Services:
The Platform is primarily a technology service provider which inter-alia provides (i)
software solutions and access to services, for Goods and Services Tax (“GST”)
compliances, and subscription to software such as PAYMITRA ALL SERVICES
PLATFORM ( PAYTAX GST, PAYTAX E- WayBill, PAYTAX E-Invoicing, PAYTAX
TDS,) and (ii) you the ability to avail E-Return Intermediary (“ERI”) services and file
IT returns; (iii) you the ability to avail expert assisted tax filing services and other
About the Platform and the Services:
The Platform is primarily a technology
service provider which inter-alia provides (i)
software solutions and access to services, for
Goods and Services Tax (“GST”) compliances,
and subscription to software such as PAYMITRA
ALL SERVICES PLATFORM ( PAYTAX GST,
PAYTAX E- WayBill, PAYTAX E-Invoicing,
PAYTAX TDS,) and (ii) you the ability to
avail E-Return Intermediary (“ERI”) services and
file IT returns; (iii) you the ability to avail expert
assisted tax filing services and other
Note PAYMITRA DIGITAL PRIVATE LIMITED believes in helping its customers as far as
possible, and has therefore a liberal cancellation policy.
Under this policy: • Cancellations will be considered only if the request is made
immediately after placing the order. However, the cancellation request may not be
entertained if the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them..
• PAYMITRA DIGITAL PRIVATE LIMITED does not accept cancellation requests for
perishable items like flowers, eatables etc. However, refund/replacement can be made if the
customer establishes that the quality of product delivered is not good..
• In case of receipt of damaged or defective items please report the same to our Customer
Service team. The request will, however, be entertained once the merchant has checked
and determined the same at his own end. This should be reported within 15 Days days of
receipt of the products. In case you feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice of our customer service within 15
Days of receiving the product. The Customer Service Team after looking into your complaint
will take an appropriate decision. •
In case of complaints regarding products that come with a warranty from manufacturers,
please refer the issue to them. In case of any Refunds approved by the PAYMITRA
DIGITAL PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to be processed to the
end customer.
Paymitra Digital Private Limited
6/N ALAM BAZAR DUNLOP, KOLKATA,
West Bengal, PIN: 700108
Care 6370532179
E-mail:grievances@paymitra.digital